Eslava-Zapata, R. A., Chacón-Guerrero, E. J., Mogrovejo-Andrade, J. M., & Valero-Valencia, A. (2024). Service quality: a study in hotels with the SERQVUAL model. AiBi Journal of Research, Administration and Engineering, 12(1), 1-10. https://doi.org/10.15649/2346030X.3286