Sotomayor, Raquel, Rosa L. Castañeda-Sulca, and Carlos A. Mitma-Ramirez. 2024. “Measurement of the Quality of Service Perceived by Taxpayers in a Peruvian Tax Entity”. AiBi Journal of Research, Administration and Engineering 12 (3): 9-15. https://doi.org/10.15649/2346030X.3743.