R. S. León-Garcia and M. E. Auccacusi-Kañahuire, “The organizational culture and its relationship with job satisfaction in the customer service area of a call center in Independencia, 2024”, AiBi Revista de Investigación, Administración e Ingeniería, vol. 13, no. 3, pp. 01–12, Sep. 2025, doi: 10.15649/2346030X.5001.