Social corporate responsibility program: Global Company Service & Business S.A.S.

Abstract

Social responsibility programs have increased in business environment; companies join efforts to set a constant state between
business activities, community, environment and workers. These programs need to be based on good practices which are initiatives that allow
respond to own needs or requirements of stakeholders, also can improve the performance, therefore they are useful to be replicable strategies in
different context. Global Service & Business S.A.S. has shown interest to adjust the actual policy for giving employee perks based in criteria
SA8000 standard, these criteria are used by socially responsible companies, such as forced and compulsory labour, working hours, health and
safety, discrimination and remuneration; For this reason, investigation raises a design of a social responsibility program aimed to internal
customer and applying PMBOK methodological foundations. First phase of the project is the diagnostic development; it was used to identify
current needs about corporate social responsibility into the company and the support of the employees to likely programme development. The
diagnostic was based on reach descriptive investigation trough quantitative data collection from statistical sample of 68 employees from surveys
that were created according standard and applied. An interview with the manager for proposing a strategic restructuring. Data were used for
producing a SWOT matrix followed by the generation of strategies for proposal approaching and finally the design of scope, time and cost
management plans and their future implementation.