Design of a system based on new information and communication technologies for measuring the quality and productivity of university teaching.

Abstract

The purpose of the research was to design and implement a system based on the New Technologies of Information and
Communication (NTIC), for measuring the quality and productivity in university teaching, using indicators. This was to determine if
teachers and students wanted a system of this type, knew about indicators, knew about quality and productivity in teaching, whether the
intervention was effective, if the teachers used the network, and how the designed system was working. The investigation concluded
in structuring constructs of teaching, quality and productivity in teaching, and in the construction of indicator set. The diagnosis was
verified with a survey, first the lack of the mentioned constructs and management indicators; Second, that, there is no national system
based on measuring NTIC for quality and productivity in teaching; aspiration of students and teachers about having a system of this type
for continuous improvement and; intervention processes are ineffective in contributing to the improvement of quality and productivity in
teaching. The design, automation and implementation of the system allowed the use of structured techniques updated to work in Web
environments analysis. The research questions were answered with contrasts of formulated hypothesis diagnosis with information from the
surveys and the system implementation.