Management guidelines for the organization of the cardioneuromuscular rehabilitation center of north of santander, Colombia.

Abstract

The present research aims to make a diagnosis about the management and care processes of the Social Enterprise of the State
Center for Cardiovascular Rehabilitation of Norte de Santander, Colombia and based on this, propose guidelines that solve the problems
detected. For this, a descriptive, field and cross-sectional investigation was conducted. The study variable was given by the organization of the
Social Enterprise of the State Cardioneuromuscular Rehabilitation Center, it is dimensioned in: management action, attention process and care
results. The study consisted of two populations: one of health professionals and another of users. Two structured questionnaires were
designed, with closed answers and response options based on a frequency scale always, sometimes and never. Reliability for instrument A
yielded a non-standardized alpha coefficient of 0.96 and a standardized alpha of 0.97, for questionnaire B it yielded a non-standardized alpha
of 0.99 and standardized of 0.95, indicating high reliability. The results were statistically analyzed by calculating frequencies and percentages
by item. They showed that there are flaws in the application of managerial action, in the process of care, and in the results of care. We
conclude on the need of the Social Enterprise Organization under study from the managerial point of view, in order to improve the care
process and therefore the results of care. It is recommended to design management guidelines for the organization of the Social Enterprise
under study.